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Frequently Asked Questions

What is my maximum loss?

The maximum loss you might receive can be calculated by subtracting the total investment you made and the collateral funds available in the agreement. For example, an investment with a collateral rate of 60% will have a maximum loss of 40%.


What is my maximum gain?

The maximum gain you might receive can be calculated by multiplying your investment with your target return rate + 100%. For example, an investment with a target return rate of 30% will have a maximum gain of 130%.


How is the fund manager rewarded?

The fund managers are rewarded with the additional investment profit after the target return rate has been reached. It means that the fund manager will be rewarded with everything above the target return rate. It can be calculated by subtracting the final investment result and the maximum gain. For example, an investment with a target return rate of 30% and a final result of a 200% increase in investment will yield the fund manager a profit of 70% (200% - 130%).


Can the fund manager not put collateral?

No, the fund manager will be required to put collateral in the agreement.


Do I need to own a CryptoHelp account to start?

No. You can use the platform through a Metamask wallet. However, you can also use magic.link to create a wallet on CryptoHelp.


Is Magic.Link safe?

Magic.Link is a cybersecurity company specializing in blockchain private key management. It uses Delegated Key Management system, which enables hardware-secured, non-custodial management of users' private keys that are used to authenticate and make crypto-asset transactions on blockchain-based applications a.k.a decentralized applications.


Magic.Link is using a passwordless authentication service to create your wallet. Passwordless authentication, by its nature, eliminates the problem of using an unsafe password. This means that one of the biggest user errors is taken out of your login. 


Click on the linked text to learn more about Magic.link security and Passwordless Authentication.


Can I use the same magic.link wallet on other platforms utilizing magic.link?

No. The magic.link is tied to CryptoHelp.


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